We are committed to delivering products that meet your expectations. However, in rare cases where customers may wish to cancel or return a purchase, we have outlined the following terms. We encourage you to read this policy carefully to understand all necessary conditions and requirements before proceeding with any cancellation or refund requests.

Cancellation Policy:

• Cancellations are permitted strictly within 15 days from the date of purchase. Please note that the request must be made via our customer service portal with a complete explanation of the reason for cancellation.
• Cancellation requests submitted after this window will not be entertained, and all sales will be considered final.

Refund Eligibility and Conditions:

Refunds are available within the 15-day window, but several critical conditions must be met to qualify. We believe in full transparency, so the following deductions and conditions will apply:

1. GST Deduction: As per the regulations, an 18% GST will be deducted from the total amount paid. This deduction is fixed and non-negotiable under any circumstances.

2. Shipping Charges: All shipping-related expenses incurred during the purchase, including initial delivery and any return shipping, will be deducted from the refund. This ensures the sustainability of the logistics process, which can be costly for both parties.

3. Product Condition: The returned product must be in its original condition, without any signs of usage, damage, or alteration. Any discrepancies found during the inspection will further reduce the refund amount or, in certain cases, lead to rejection of the refund request.

4. Return Justification: To qualify for a refund, you must provide a clear and valid reason for returning the product. Ambiguous or unsatisfactory explanations may result in delayed processing or potential denial of your refund.

Additional Considerations:

• Refunds will only be initiated after a thorough inspection of the returned product, which can take a few business days.
• Please be advised that refund amounts will reflect the deductions mentioned above, and the final refundable sum may vary based on the product’s condition upon return.

Refund Timeline:

• Once the return is successfully approved, refunds will be processed and transferred within 5 to 7 working days. However, the timeline for the funds to appear in your account may depend on your payment provider’s internal policies, which are beyond our control.

Important to Note:

• Refunds are strictly processed to the original payment method used during purchase.
• Refund requests may be delayed or denied if all the above conditions are not thoroughly met.

Given the nature of the process, we strongly recommend carefully considering the need for a return, as the logistics, deductions, and refund process can take some time. We are confident in the quality of the product and are here to assist with any usage-related queries before a refund decision is made.

For further inquiries, please contact our support team